Privacy Policy

Privacy Policy

Effective date: October 7, 2025.

Last updated: October 7, 2025.

This privacy policy describes the policies of Grupo Dor, Calle Guadalupe Victoria #609 Interior 8, Colonia Centro, CP 80000, Culiacán, Sinaloa, Mexico, email: administracion@grupodor.com.mx, teléfono: +52 667 132 3861 regarding the collection, use and disclosure of your information when you use our website: grupodor.com.mx (the “site”). By accessing or using the site, you consent to the collection, use and disclosure of your personal data in accordance with this privacy policy. If you do not agree, you should not access or use the site.

1. Information we collect

We may collect and process the following personal data:

• First and last name.
• Email address.
• Mobile phone number.
• Cookies and usage data.

2. How we collect your information

We collect or receive information about you in the following ways:

• When you complete a form requesting information or a quotation for our products or services.
• When you interact with the site.

3. How we use your information

We use your personal data for the following purposes:

• To respond to your inquiries regarding our products and/or services.
• To follow up on quotation requests.
• To send emails, schedule calls, video calls or meetings.
• To provide customer support.
• To monitor and analyze the use of our site.

If we intend to use your personal data for any other purpose, we will request your consent and will use your data only upon receiving such consent, unless otherwise required by law.

4. How we share your information

We do not transfer your personal data to third parties without your consent, except in limited circumstances such as:

• Analytics.
• Data collection and processing.

We require such third parties to use the personal data solely for the purpose for which it was transferred and not to retain it longer than necessary.

We may also disclose your personal data to:

• Comply with applicable law, regulation, court order or legal process
• Enforce agreements, including this privacy policy
• Respond to claims that your use of the site violates third-party rights

If our company or the site is merged or acquired, your information may be transferred as part of the transaction.

5. Service providers

We may engage third-party companies or individuals to facilitate our services and assist in analyzing how our site is used.

These third parties have access to personal data only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for other purposes.

Analytics and data processing.

We aim to process the minimum amount of personal data necessary. For website analytics, we use Fathom Analytics, a privacy-focused analytics service that does not use cookies and complies with GDPR (including Schrems II), ePrivacy (including PECR), COPPA and CCPA. When using this analytics software, your IP address is processed only briefly, and we cannot identify you personally. Under CCPA standards, personal data is de-identified. You can obtain more information about each of these topics through the following links: data journey, security, EU isolation, and data protection law compliance.

The purpose of using this software is to understand site traffic in a privacy-respecting manner in order to continuously improve our site and business. The legal basis under GDPR is Article 6(1)(f), based on our legitimate interest in improving our site and operations. No personal data is stored over time.

6. Retention of your information

The information you provide is not stored in databases on our site. Messages are managed exclusively through Gmail and retained for a maximum of 60 calendar days after the conclusion of the communication or resolution of your request, unless retention is required for legal or administrative purposes. After this period, messages may be securely deleted.

7. Your rights

Depending on applicable law, you may have the right to:

• Access, correct or delete your personal data.
• Obtain a copy of your personal data.
• Request data portability.
• Restrict or object to processing.
• Withdraw consent.
• Lodge a complaint with a competent authority.

To exercise your rights, you may contact us at: administracion@grupodor.com.mx. We will respond in accordance with applicable law.

Please note that if you do not allow us to collect or process the necessary personal data, or if you withdraw your consent, we may be unable to respond to your request for information or provide a quotation.

8. Cookies

For more information about how we use cookies and your choices regarding tracking technologies, please refer to our cookies policy.

9. Security

We implement reasonable security measures to protect your personal data from loss, misuse or unauthorized alteration. However, due to inherent risks in digital communications, we cannot guarantee absolute security. Any transmission of personal data is at your own risk.

10. Third-party links

Our site may contain links to third-party websites not operated by us. This privacy policy does not apply to those external websites. We recommend reviewing the privacy policies of any third-party site you visit. We do not control and assume no responsibility for their content or practices.

11. Changes to this privacy policy

We may update this privacy policy at any time. Any changes will be posted on this page.

We will notify you by email before changes take effect and update the “effective date” at the top of this policy.

We recommend reviewing this privacy policy periodically. Changes become effective upon publication.

12. Complaints/data protection officer

If you have any questions or concerns regarding the processing of your personal data, you may contact our Complaints Officer at: Grupo Dor, Calle Guadalupe Victoria # 609 Interior 8, Colonia Centro, CP 8000, Culiacán, Sinaloa, correo electrónico: administracion@grupodor.com.mx. We will address your concerns in accordance with applicable law.